Conditions of use
To consult the legal notices of the Easyparapharmacie website, please, go to the link permanently accessible on the site from the address https://www.easyparapharmacie.co.uk/legal-notices.html
Legal notices :
|LEGAL NOTICE :||Company name : SAS Easyparapharmacie|
|Person in charge of the publication :||PROSPER Cédric|
|Registered office :||47 BOULEVARD RENÉ CASSIN |
|Siret number :||499531457 |
|Phone :||0207 082 5229 ( 8 a.m to 5 p.m )|
|E-mail :||[email protected]|
These conditions are accessible to all from the merchant website of Easyparapharmacie.
By accessing the site, the user is subject to these terms and conditions.
By ordering any of the products offered on this site, the customer agrees to be bound to these terms and conditions that apply to any offer, order and agreement between the customer and the company, as well as any execution. The site reserves the right to modify the general terms and conditions as necessary, according to the technical evolution of the site, the evolution of the legislation, in its sole discretion. The use of the site offered therein is always subject to the latest version of the general terms and conditions posted on the site and accessible to the public at the time of such use. It is the user’s responsibility to consult the general conditions as often as necessary, it being understood that the user can keep them by printing or registering them.
The Site may also make changes at any time to editorial content, services including rates at any time and without prior notice. When using the Services, the user may be subject to any guidelines or rules posted on the site and applicable to the services provided therein, which may contain terms and conditions in addition to these terms and conditions. All such directives or rules shall be deemed to be included by reference in the General Conditions.
1. RATES :
All products offers are limited to mainland France, Corsica, Monaco and the countries proposed for delivery. Promotional offers apply only between the offer’s dates and are subject to availability.
VAT is included in the prices at the legal rate currently applicable according to the country of delivery. The sales prices of products mentioned on the site are indicated all expenses included, in euros (in euros on the site www.easyparpharmacie.com).
Shipping costs are not included in the prices displayed on our website. Any additional costs which may be charged to the consumer are indicated before the conclusion of the contract.
The sale prices can be modified anytime by Easyparapharmacie. When an order is placed, the product price can't be modified anymore.
The sale prices of the products can be modified by easyparapharmacie at any time. The prices of the products that will have been purchased during the passage of the order cannot be modified anymore. In case of order from a country other than mainland France you are the importer of the product (s) concerned. For all products shipped outside the European Union, United Kingdom and DOM-TOM ( French overseas department and territory ), the price will be calculated without tax automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be chargeable. These rights and sums are not the responsibility of easyparapharmacie. They will be at your charge and are entirely your responsibility in terms of declaration and payment to the competent authorities and organisations of your country. By placing an order with the site as an importer, you declare that you have taken full and prior knowledge of these particular tariff and customs conditions. In any case, we invite you to inquire about these aspects with your local authorities.
Consequently, no refusal of packages for reasons of costs / customs duties can be the subject of a request for reimbursement from the Customer Service of Easyparapharmacy because refused packages will be systematically destroyed.
2. ORDERING :
Pierre Fabre Dermo Cosmétique (A-derma, Eau Thermale Avène, Ducray, Elancyl, Klorane, Galénic et René Furterer) limits the sale of its products to 6 identical references sold to an only user and over 15 days. We must inform Pierre Fabre Dermo Cosmétique of any delivery request which would exceed the threshold number.
All orders imply unrestricted access to these terms and conditions.
Any order implies acceptance of prices and description of items available for sale.
The Customer placing an order on the site agrees to have reached the minimum age legally required and have the legal capacity to contract.
The customer can follow throughout the navigation site access to his basket during the order process to modify, cancel, check the prices, volumes and quantities of products offered for sale and ordered. Etc. By clicking on the PLACE MY ORDER button, the Customer declares to validate the contents of his order (BASKET) and must accept fully and without reserve the whole of these General Conditions of Sale.
After confirming the contents of his order, the Customer will validate it definitively by the payment (ORDER WITH PAYMENT OBLIGATION). The order will not be definitive until the payment of the corresponding price.
The order will also be confirmed by the site by sending an email following the address confirmed by the customer.
Promotion codes (loyalty points, discounts) cannot be cumulated on the same order.
3. PAYMENT :
The shipping costs are calculated without discount on the site and / or promotional code depending on the mode of transport chosen, the weight and the country of delivery.
For more information on all transportation costs, click here.
The payment of your purchases is made as soon as the order is registered:
- By bank card Visa, Eurocard & MasterCard, Carte Bleue (payment must be made at the time of the order by the buyer.) At no time, the sums paid cannot be considered as a deposit or installments. The debit will be made upon registration of the order.
- through Paypal
- by Sofort, Giropay
- by Bank Contact, Mister cash
- by bank transfer (your order will be sent further to the reception and the encashment of your bank transfer)
The customer guarantees that he is entitled to use the means of payment used for the payment of his order and that the latter gives access to sufficient funds to regularize the order.
Easyparapharmacie reserves the right to suspend or cancel any order and / or delivery, whatever its nature and level of execution, in case of non-payment of any sum that would be due by the Customer or in case of incident of payment.
For purchases of a certain amount (approximately 120 euros) and / or for all express deliveries (DHL, Chronopost ...), supporting documents (identity card, proof of address no older than 3 months old) may be requested for Finalise the transaction and and authorise delivery. These supporting documents will be automatically destroyed upon receipt of the parcel and / or final receipt of the payment corresponding to the order.
4. CHOICE OF PRODUCTS :
The Client having taken cognisance of the products and their characteristics, marketed by easyparapharmacie, has under his sole responsibility and according to his needs as determined beforehand before any order, made his choice voluntarily and his own arbitrator on/or the products subject to its order.
Furthermore, since the customer knows only the products he owns and uses, he is the sole judge of the choice thus made and the compatibility of the products ordered with those used by him.
Easyparapharmacie does not offer medicine prescriptions.
ATTENTION: the sale of La Roche Posay, Vichy, Skinceuticals and Roger & Gallet products is restricted to visitors to the site who are established or resident in the European Economic Area or in the territories of the European Free Trade Association (Norway, Switzerland , Iceland and Liechtenstein). The sale of La Roche Posay, Vichy, Sanoflore, Skinceuticals and Roger Gallet products is limited to six identical products per day, per order and / or per person. Any request for delivery exceeding this number will be refused and the supplier will be informed. Sales of products are reserved to natural persons for their personal use and consumption and to authorised distributors.
The sale of Klorane, A-Derma, Ducray, Avène, Elancyl, Galénic and René Furterer products is limited to visitors to the site who are established or resident in the European Economic Area or in the territories of the European Free Trade Association Norway, Switzerland, Iceland and Liechtenstein).The sale of Klorane, A-Derma, Ducray, Avene, Elancyl, Galenic and René Furterer products is limited to six (6) identical products per day, per order and / or per person.Any request for delivery exceeding this number will be refused and the supplier will be informed. Sales of products are reserved to natural persons for their personal use and consumption and to authorized distributors.
The sale of Caudalie products is limited to visitors to the site who are established or resident in the European Economic Area or in the territories of the European Free Trade Association (Norway, Switzerland, Iceland and Liechtenstein).The sale of Caudalie products is limited to four (4) identical products per day, per order and / or per person. Any request for delivery exceeding this number will be refused and the supplier will be informed. Sales of products are reserved to natural persons for their personal use and consumption and to authorized distributors.
5. DELIVERY TIMES :
Preparation periods are a maximum of two (2) working days, to which must be added the shipping time, which depends on the mode of delivery chosen by the customer (from 24 to 48h for Mainland France).
Delivery times will also be recalled at the time of the order summary. The latter may be opposed only subject to full payment of the price of the order by the Customer.
For more information on shipping times for carriers, click here
Note for orders by Chronopost :
All orders placed Monday to Thursday before 1 pm will be delivered the next day.
For all orders placed from Thursday 1p.m to Sunday 12.59 p.m will be delivered on Tuesday.
6. OWNERSHIP :
The products remain the property of the site until the full payment of the price.
7. LIABILITY :
The liability of EASYPARAPHARMACIE in respect of the obligations of these General Conditions of Sale cannot be incurred in the event that the non-performance of its obligations is attributable to the fact of a third party even if it is foreseeable, to the fault of the Client, or On the occurrence of an event of force majeure as defined by the French courts or at any other event that was not reasonably under the exclusive control of EASYPARAPHARMACIE. The information available on the site is provided in a serious and rigorous manner but does not imply any guarantee, implied or explicit, linked, without limitation, to integrity, timeliness, availability, reliability or completeness Information, products, accessories appearing on the Site or their suitability for use and the result that the Client intends to make.
THE SITE DISCLAIMS ANY LIABILITY FOR DIRECT AND INDIRECT DAMAGES ARISING OUT OF THE USE OF THE SITE. IN RESPECT OF THE ASSUMPTION OR RESPONSIBILITY OF THE SITE WAS TO BE ESTABLISHED AND DEDUCTED BY REASON OF AN INJURY BY THE CUSTOMER, CHARGED EXCLUSIVELY AND DIRECTLY TO THE PURCHASE OF AN ORDER, THIS IS LIMITED TO THE AMOUNT OF THE ORDER PAID BY THE CLIENT. ANY COMPLAINT LODGED BY A USER, INCLUDING ANY CUSTOMER, AGAINST EASYPARAPHARMACIE SHALL BE FORMULATED IN THE SIX (6) MONTHS FOLLOWING THE APPEARANCE OF THE EVENT, SUBJECT TO THE CLAIM.
8. AVAILABILITY :
Our product offers and prices are valid as long as they are visible on the site, within the limit of available stocks. In the event of a momentary unavailability of total or partial product after placing your order we will inform you by mail or by mail of the partial delivery or the cancellation of the order.
In accordance with the provisions of articles L 216-1 et seq. Of the Consumer Code, in case of unavailability of the product, the order may be canceled in full or the price of the ordered product will be refunded.
9. DELIVERY :
The preparation of the order and its delivery cannot be carried out once the order paid by the customer with certainty.
The products are delivered to the delivery address you indicated during the ordering process.
IN CASE OF AN ERROR OF SEIZING THE ADDRESS INDICATED OR NO COMPLAINT WITH THE POSTAL SERVICES IN THE IMPARTIAL PERIODS, EASYPARAPHARMACIE CAN NOT BE RESPONSIBLE FOR THIS ERROR.
As a consequence, a second shipment of the parcel will be the responsibility of the customer who will have to contact the customer service. If the site remains without news of the customer, a refund will be made as soon as possible provided that the parcel has been returned . In this context, easyparapharmacie cannot be held responsible for the consequences due to delayed routing.
The Customer is informed by email from the start of the package and a number is sent to him to inquire in real time on the follow-up of his order and his routing.
Deliveries are deemed made as soon as the product is made available to the Customer, in particular by the carrier, materialised by the control system used by the carrier.
Without prejudice to the period within which the Customer has the right to withdraw, the Customer must check the shipments on arrival and make any reservations and claims which appear justified, or even refuse the package, if the latter is likely to have been opened or if it bears traces of deterioration. Reservations and claims must be addressed to the carrier by registered letter with acknowledgment of receipt within three working days of the delivery of the products, a copy must also be addressed to the site.
SPECIAL CASES :
For orders by cheque and by bank transfer:
It should be added to the above period the routing time and cashing of the cheque / receipt of the bank transfer (or two additional days on average in five days). In addition, orders which payment by cheque did not arrive within 5 days of the order will automatically be canceled.
Delivery problem :
Do not hesitate to contact the customer service which is at your disposal.
The Customer has the possibility to cancel his order if the delivery of this order did not take place at the latest seven working days after the indicated delivery date, provided that this delay of delivery is not due to a case of Force majeure within the meaning of French jurisprudence.
Within 10 business days following the customer's request for cancellation, the site will make a request for a refund from the bank or using the same means of payment used.
In the event of non-receipt, the customer must contact the site for an investigation to be initiated. The Customer will be informed by email of the answers provided by the chosen carrier at the time of the order (generally 14 working days). If the package is found, it will be returned to the customer. In the event of a declaration of loss, the site will proceed immediately to the formalities of reimbursement of the order corresponding to the lost package (products and postage).
Pierre Fabre Dermo-Cosmétique :
The sale of the full Pierre Fabre Dermo-Cosmétique ranges (A-derma, Avène, Ducray, Elancyl, Klorane, Galénic et René Furterer) is limited to the European economic area. Any sale placed out of this area will be immediately paid off. The European economic area : Germany, Austria, Belgium, Bulgaria, Cyprus (Greek territory), Danemark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithunia, Luxemburg, Malta, The Netherlands, Poland, Portugal, The Czech Republic, Roumania,The United Kingdom,Slovakia, Slovenia, Sweden, Island, Liechtenstein, Norway.
10. LEGAL GUARANTEES OF PRODUCTS :
The site is liable for defects of conformity of the product to the contract under the conditions of article L. 217-4 and following of the code of the consumption of hidden defects of the thing sold under the conditions stipulated in articles 1641 and following of the civil code.
ATTENTION: Modified, repaired, integrated, damaged, or soiled added products by the customer are excluded from guarantee. The guarantee will not play for apparent defects. The guarantee will not cover products damaged during transport or due to misuse. In case of abusive returns, the company reserves the right to refuse any subsequent order.
|Within the framework of the legal guarantee of conformity, the Client: |
- has a period of two years from the issue of the goods to act in respect of his seller;
- may choose between the repair or replacement of the goods, subject to the cost conditions laid down in Article L. 211-9 of the Consumer Code;
- is exempt from proof of the non-conformity of the goods for 24 months.
The Consumer may decide to implement the guarantee against the hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code and that in this case he may choose between resolving the sale or reducing the sale price In accordance with article 1644 of the Civil Code.
The provisions of this article do not prevent the consumer from benefiting from the right of withdrawal.
For any request concerning the legal guarantees, the Client must then contact the Service via the "Contact us" or by telephone at 0207 082 5229 during the opening hours of the service.
11. PERSONAL DATA :
The personal information and personal data concerning you are necessary for the management of your order and our commercial relations. They can be transmitted to companies that contribute to these relationships, such as those responsible for executing services and orders for their management, execution, processing and payment (see Chapter 14). This information and data is also kept for security purposes in order to comply with legal and regulatory obligations and to enable us to improve and personalise the services we offer and the information we send you.
In accordance with the Data Protection Act of 6 January 1978, you have the right to access, rectify, oppose and withdraw personal data concerning you.
Simply write to us online at Customer Service or by mail at Easyparapharmacie, 47 boulevard René Cassin 06200 NICE, indicating your name, first name, e-mail address and, if possible, your customer reference.
In accordance with the regulations in force, your application must be signed and accompanied by a photocopy of an identity document bearing your signature and specify the address to which the reply should be sent. A reply will then be sent to you within 2 months of receipt of the request.
Depending on your choices made during the creation or consultation of your account, you will be likely to receive offers from our site. If you no longer wish to do so, you can request it at any time by entering it in My account under "Personal information".
12. INTELLECTUAL PROPERTY :
All texts, comments, works, illustrations, works and images reproduced or represented on the site are strictly reserved for copyright and intellectual property rights and for the whole world. As such, and in accordance with the provisions of the Intellectual Property Code, only use for private use subject to different or even more restrictive provisions of the intellectual property code is permitted. Any reproduction, total or partial representation of the site or of all or part of the elements on the site is strictly prohibited.
The company names, trademarks and distinctive signs reproduced on the Site are protected under trademark law. The reproduction or representation of all or part of one of the aforementioned signs is strictly forbidden and must be the subject of a prior written authorisation of the owner of the mark.
The User shall also refrain from:
- The extraction by permanent or temporary transfer of all or a qualitatively or quantitatively substantial part of the content of the Site on another medium, by any means and in any form whatsoever;
- The re-use, by the making available to the public of all or a qualitatively or quantitatively substantial part of the content of the Website, whatever the form.
The creation of a hypertext link, even simple, can only be done with the authorisation of the Site and provided that no confusion can exist in the minds of the Net surfers on the identity of the site or the source of the information.
13. RIGHT OF WITHDRAWAL AND COOLING-OFF PERIOD :
Notice : no right to cancel may be exercised by a purchaser who is not a consumer.
In accordance with Article L.221-18 and the subsequent articles of the consumer code, in order to exercise its right of withdrawal (ie not wanting to acquire without having to justify reasons or to pay penalties), the customer has a period of FOURTEEN (14) days from the date of receipt of his order for:
- Send your request for withdrawal via the online RIGHT OF WITHDRAWAL form or
- Notify the site of his decision to use his right to cancel by means of a declaration without ambiguity and specifying the products concerned (for example, letter sent by mail, e-mail) by post to the address Easyparapharmacie , 47 boulevard René Cassin, 06200 NICE, France or by phone at +33 892 189 190 or by email at [email protected].
The request will be registered by the website and confirmed with an email in which the process to return the product or products in question will be explained. The product or products in question in the cancellation request must be sent back by the client in the 14 days after having sent said cancellation request.
The client must bear the direct cost originating from the return of the products.
In case of exercise of your right of withdrawal, we will reimburse you the products concerned by the retraction including the delivery costs (with the exception of the additional costs arising from the fact that you chose a mode delivery other than the less expensive standard delivery mode offered by us) no later than fourteen days from receipt of the returned products.
We will proceed to the refund using the same payment method as you used for the initial transaction.
CAUTION / EXCLUSION :
- In accordance with Article L. 221-28 of the Consumer Code, the right to cancel does not apply to the following kind of contracts:
- Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.
- Contracts for the supply of goods which are liable to deteriorate or expire rapidly.
- Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
- Contracts for the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.
- Contracts for the supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications.
- The customer is reminded that the right to cancel the product (s) returned cannot apply if in particular:
the latter has exercised his right outside the legal time limits,
if the recommendations specified above have not been followed in full,
if the product or products are not affected by the right to cancel in accordance with Article L. 221-28 of the Consumer Code, an extract of which is recalled above
if the product or products have been damaged resulting in a depreciation of the product. In case of depreciation of the product resulting from manipulations other than those necessary to establish the nature, the characteristics and the good functioning of the product, your responsibility can be engaged.
In case of abusive returns, easyparapharmacie.com reserves the right to refuse any subsequent order.
You may use the cancellation form template but this is not obligatory : download form.
14. SECURITY OF TRANSACTIONS AND FIGHT AGAINST BANKING FRAUD :
Security of transactions:
The Site has adopted the Secure Socket Layer (SSL) encryption method and has also strengthened all scrambling and encryption processes in order to protect all data related to the means of payment as efficiently as possible.
For the security of the transactions of payment by bank card, the site uses only payment service providers (PSPs) certified and approved by the prudential supervisory authority. All information is thus exclusively processed, saved, stored and secured with these partners subject to the PCI-DSS (Payment Card Industry Data Security Standard).
Fight against bank fraud:
The information related to your order is also the subject of an automated data processing whose manager is FIA-NET SA This automated data processing aims to define a level of analysis of a transaction and to fight against bank card fraud.
FIA-NET S.A. and the site from which the purchase is made are the recipients of the data in connection with its order. The non-transmission of the data in relation to the command prevents the realisation and the analysis of the transaction.
The occurrence of an unpaid amount due to fraudulent use of a bank card will entail the registration of the contact details related to the order associated with this delinquency within an incident payment file implemented by FIA-NET SA An irregular declaration or an anomaly may also be subject to specific treatment. In accordance with the Data Protection Act of 6 January 1978, you have the right to access, rectify and oppose all your personal data at any time by writing, Your identity, to FIA-NET - Service Informatiques and Liberties - Treatments n ° 773061 and n ° 1080905 - 22 rue Drouot, 75009 PARIS
For the operation "Site Evalué - Site Premium" (FIA-NET logo):
Your purchase on Easyparapharmarcie gives you the opportunity to participate in the "Seal of Trust FIA-NET - Premium Site" operation organized by FIA-NET S.A.
Through two satisfaction questionnaires, the purpose of which is to measure the quality of service that has been provided to you throughout your purchase, you will be able to share your personal experience and share it with the Internet community On the FIA-NET.com website. These questionnaires are likely to be sent to you by FIA-NET or by Easyparapharmacie by e-mail or by the appearance of a pop-up following your purchase. The information gathered in these questionnaires are subject to automated processing of data the FIA-NET SA Partial responses or no response to one or both satisfaction questionnaires are not affecting The progress of your order and its treatment.
FIA-NET S.A. and Easyparapharmarcie are the recipients of the personal data collected within these satisfaction questionnaires.
The non-nominative data will be exploited by FIA-NET in accordance with the regulations in force and especially that relating to the protection of personal data.
In accordance with the Data Protection Act of 6 th January 1978, at any time, a right of access, rectification and opposition to all your personal data by writing a letter, with proof of your identity, «FIA-NET - Information Technology and Liberties Treatment N ° 896150 3/5 rue Saint-Georges, 75009 PARIS »
15. PROOF CONVENTION :
Under paragraphs 1365 of the Civil Code in force as from 01/10/2016 (formerly article 1315 of the Civil Code) of the Civil Code, the information provided by the site and any telephone recording are authentic between the parties.
In accordance with Articles 1367 and 1368 of the Civil Code in force as of 01.10.2016 (formerly Article 1316-2 of the Civil Code), the website and the client intend to set, within the framework of benefits, the admissible evidences between them in the event of a dispute and to their probative value. The following provisions thus constitute the agreement of proof between the parties, which undertake to respect this article.
The site and the customer undertake to accept that in the event of a dispute, the data resulting from any telephone recording, computer of the site, as well as any element transmitted by the customer, such as non-limiting correspondence, exchanges, e-mails, photographs constitute proof of the acceptance of the present conditions and of the materiality of the orders and parcels notably by the photograph taken at the time of the preparation and the departure of the parcel. The site and the customer irrevocably agree that in the event of a dispute, the scope of these documents, information and recordings is that granted to an original, in the sense of a written paper, signed in handwriting.
16. MISCELLANEOUS :
If one or more provisions of these terms are held to be invalid or declared as such under any law, regulation or following a final decision of a competent court, other provisions shall remain in full force and scope.
The failure of one of the parties to pursue a breach by the other party of any of the obligations contained in these terms of sale shall not be subsequently construed as a waiver of the obligation in question.
17. APPLICABLE LAWS - MEDIATION - LITIGATION :
In the event of a dispute, the consumer may have recourse to a consumer mediator pursuant to Ordinance No. 2015-1033 of 20 August 2015 concerning the out-of-court settlement of consumer disputes.
ANY DISPUTE CONCERNING THE AVAILABILITY, INTERPRETATION, PERFORMANCE OR BREACH OF CONTRACT CONCLUDED BETWEEN THE SITE AND BUYER, EVEN IF SEVERAL DEFENDANTS, WILL, IN THE ABSENCE OF MUTUAL AGREEMENT, THE EXCLUSIVE JURISDICTION COMPETENT FRENCH TRIBUNALS IN ACCORDANCE WITH THE RULES ESTABLISHED BY THE FRENCH CIVIL PROCEDURE CODE.