Info COVID-19


Update 20/11/2020

 

The situation is unprecedented, exceptional, unthinkable. And yet!

Easyparapharmacie is there by your side, more than ever. Your health is our top priority. We are striving to meet your needs, regularly replenishing your favorite treatments, but also hydroalcoholic gels and other essentials in our fight against bacteria. We carry on with our normal activity!

In this context of a global pandemic, our services can be impacted. This sanitary crisis page is regularly updated as soon as we get the new information. 

 

Deliveries: Carrier Information

Home delivery : 

 

For the moment, the carriers are providing their service within their usual times despite the lockdown :

  • HOME DELIVERY  4 -5 working days

  • DHL delivers in 24 working hours

  • CHRONOPOST delivers in 48 working hours

 

Please mind that these average times may vary from one package to another.
We are doing our utmost to ensure that you receive your orders as quickly as possible in this difficult pandemic context. We will keep you informed of any possible changes on a regular basis.

 

Delivery Overseas:

We continue to deliver overseas departments and territories, but are experiencing some disruptions.
- Delivery times may be extended (between 5 and 10 days, excluding customs clearance times)
- The package weight is limited to 10 kilos

This is due to the drastic drop in the number of commercial flights which La Poste was traditionally using for sending its mail and parcels overseas. Restrained by charter flights only, its activity is limited and may be subject to hazards.

Delivery to Italy:

Given the current health situation, several areas are no longer serviced in Italy:

LIGURIA Proovince: Genoa and its area, postal codes starting with 16.
NAPLES: Arzano (postcode 80022), Orta di Atella (postcode 81030) and Marcianise (postcode 81025)
MESSINA: Galati Mamertino (postcode 98070)
CALTANISSETTA: Sambuca di Sicilia (postcode 92017) and Centuripe (postcode 94010)
PALERMO: Mezzojuso (postcode 90030) and Torretta (postcode 90040)
RAGUSA: Vittoria (postcode 97019)
COSENZA: Casali del Manco (postcode 87059) and Celico (postcode 87053)
CATANZARO: San Pietro a Maida (postcode 88025) and Torre di Ruggiero (Postal codeAP 88060)

Delivery to Belgium:

Due to the lockdown in Belgium, our Belgian service provider has informed us of a significant delay in the package processing. A return to normal is expected from the end of the week

Delivery to Ireland:

Due to the current sanitary context, our Irish service provider informs has informed us of a delay in parcel processing. They are striving, however, to do their best for the timely deliveries.

What are the delivery times?

The delivery times announced by the carriers remain unchanged for the moment.
As to the orders' preparation time, they are usually shipped the same day. Given the health context, it may take up to 48 hours.
Our logistics teams are fully mobilized to prepare your orders as quickly as possible.
No shipping costs' refund due to these possible delays will be accepted, however, given this exceptional situation

Can I request a delivery cost refund?

In the current pandemic context, carriers are facing a force majeure situation. This is why they can no longer commit to their deadlines and will not make compensation in the event of delay. No request for delivery costs' refund will therefore be accepted.

How to contact Easyparapharmacie Customer Service?

Most of our teams now work remotely, but our customer service remains fully available. We are there to answer your queries by phone and email!

Easyparapharmacie teams are following up all the carrier operations changes in real time to provide you with a quality service. We all remain at your disposal.

Take care of yourselves and your loved ones !

Thank you for your trust.




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